Privacy Policy

Privacy statement for users and advertisers of this website (hereinafter “This Site”) is part of Comfortvilla – Villa Expert BV (hereinafter “Villa Expert”), a Dutch legally registered company, registered with the Chamber of Commerce, Van der Zaenlaan 44, 1215SJ Hilversum, Chamber of Commerce number 32140817.

Villa Expert treats the personal data of users of this Site with respect and discretion and in accordance with the law – and takes all reasonable steps to ensure that personal information is stored securely and accurately. Please contact us if you have any questions or comments about our policies, or our use of personal information.

This document contains detailed information about cookies and how personal information is processed. This privacy policy may be revised from time to time as we add new services, or in response to changes in the law or commercial developments. Any changes to the Privacy Policy will be posted on this Site.

Personal data used by Villa Expert

When registering, sending an enquiry or booking a holiday accommodation through This Site, personal information such as name, telephone number and e-mail address are stored in our database because Villa Expert needs to communicate important information, such as booking confirmation, payment reminders and other information related to bookings.

When you visit or browse this Site, certain information is collected, such as your IP address, the browser used, and information about the computer’s operating system, version of application, language settings and pages shown to the user.

Use of Personal Information

Personal data stored by Villa Expert will be used for the adequate functioning of this Site and the service provided, including the following purposes: bookings, requests, account management, marketing activities, payments, sending communications, fraud detection and prevention, analytical purposes.

Protection of Personal Data

Villa Expert uses strict security measures to protect personal information and prevent its disclosure to third parties without the user’s consent. To this end, storage media are kept in a secure facility with limited physical access – and firewalls and other measures are applied to limit electronic access. Access to personally identifiable information is given only to internal Villa Expert employees who need the information to perform a specific task. Villa Expert will keep the user’s information secure so that cooperation with security checks may be required before certain information is released. The information will be kept for a reasonable period or as long as required by law. To this extent payments made through Villa Expert are made through a third secure certified payment provider and Villa Expert does not store the full credit card details and is not liable for errors or losses on payments or money transfers.

The personal data provided for the registration of the account, as well as any other data that might be provided during the booking procedure, are included in a database called Villa Expert, owned by Comfortvilla – Villa Expert BV and managed by Connectropy. The acceptance of these conditions implies the explicit consent to the said data processing.

In order to exercise the legal rights of access, rectification, cancellation or opposition to the handling of data, a written request must be sent by the data subject to the customer service at the following e-mail address You may also exercise this right by sending a letter to the following address: Van der Zaenlaan 44, 1215 SJ, Hilversum, the Netherlands.

If, in the course of the commercial relationship, personal data of third parties are communicated to Comfortvilla – Villa Expert BV, the user guarantees that he or she is authorized to communicate such data and that he or she has provided the data subject with the relevant information in connection with the communication in compliance with the applicable legal provisions. Should this not be the case, the user will be held responsible for any offence or penalty which may be attributed to Villa Expert and will indemnify and hold them harmless in this respect.

Changes in the status of the company

Villa Expert reserves the right to disclose the information collected to a new Owner when entering into an ownership agreement with another company. Villa Expert will otherwise not disclose, sell or distribute any of this information to third parties without permission – unless required by law.

Use of Cookies

Villa Expert uses cookies so that users of this Site can be recognised across multiple pages, and so that the user’s choices can be remembered. Cookies are also used to facilitate the registration procedure, to keep track of the monitor usage.